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Terms and Conditions of Sale

 

Stocks are held of the most popular items, but due to the breadth of the range we are unable to keep every product shown in stock. We will, however, always despatch stock items quickly, and advise as to the delivery on other items. We acknowledge that there is scope for misunderstanding when ordering remotely and are usually happy to accept returns. Items ordered or made specially are not normally returnable.

 

Shipping Methods and Charges

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When you make an order or enquiry, shipping will be added depending on the weight of the order, and the country to be shipped to. Our normal methods of shipping are next day carrier in the UK, and by air freight elsewhere. If you wish to explore alternative methods, either quicker/more expensive, or slower and cheaper, please advise us with the order or enquiry.

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Sales Tax and VAT

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Currently there is no VAT applicable on orders and therefore is not added onto the shown prices. The price shown is the price paid. TAW Fasteners Ltd. does not hold responsibility for paying any import charges into the country of destination. This responsibility lies solely with the purchaser of the products. Usually the carrier will organise customs clearance for you, and you will pay them any duties or tax due.

If you have any further queries, please get in touch.

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Ordering

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Once an order has been placed an acknowledgement will be sent to your e-mail address. A contract is deemed to exist at this time. All goods are subject to availability. If the goods will not be available for an unreasonable length of time, we will offer a full refund. You will be contacted as soon as a delay is discovered.

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Payments

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Payments can be made using any major Debit card excluding American Express.

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Returns

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Any goods which are found to be damaged of faulty need to be reported to us in 48 hours of delivery and returned to us within 28 days. We will endeavour to replace these items as quickly as possible but there may be a delay when goods need to be returned to the manufacturer for testing. If you decide you would like to return the goods for exchange or refund, please contact us within 7 days. They must be returned within 28 days in original unopened packaging. Return delivery charges and risk is at your cost. Please contact us at contact@tawfasteners.co.uk for any issues relating to the above.

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Data Protection

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We will never sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information you may find interesting. If you do not wish this to happen, please contact us. You may request details of personal information which we hold about you under the Data Protection Act 2018.

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